Last updated: August 2026 These Terms and Conditions apply to the website, quotations, products and services supplied by Total Business Signs, ABN 74675250950 (“Total Business Signs”, “we”, “us” or “our”). By approving a quotation, placing an order, paying a deposit or using our website, you agree to these Terms and Conditions.

1. Quotations

Unless stated otherwise, quotations:

• remain valid for 30 days;
• are based on the information, measurements, artwork and specifications available at the time;
• may be adjusted if the scope, quantities, materials, artwork, site conditions or installation requirements change; and
• exclude additional work not expressly listed in the quotation.

Any variation will be discussed with you and, where practical, approved before the additional work proceeds.

2. Orders and deposits

An order is accepted when we confirm it in writing, receive the required deposit or begin work at your request. Custom signage and printed products are manufactured specifically for each customer. Once design, material ordering or production has commenced, an order cannot usually be cancelled without cost. If you cancel an order, you must pay for work completed, materials ordered and other reasonable costs already incurred. Any remaining deposit balance will be refunded where applicable.

3. Pricing and GST

All prices are in Australian dollars. Prices include GST unless the quotation or website states otherwise. Delivery, installation, permits, access equipment, electrical work, engineering, site preparation and removal of existing signage are only included when expressly stated. We may correct genuine pricing or calculation errors before accepting an order.

4. Payment

Payment must be made according to the schedule shown on the quotation or invoice. Unless otherwise agreed:

• the required deposit must be paid before design or production begins; and
• the outstanding balance must be paid before collection, delivery or installation.

For approved account customers, invoices must be paid within the agreed payment period. If payment is overdue, we may pause further work after giving reasonable notice. You may also be responsible for reasonable debt-recovery costs permitted by law.

5. Artwork and design approval

You are responsible for reviewing all proofs carefully before approval, including:

• spelling, grammar and contact details;
• colours, dimensions, quantities and layout;
• logos, images and other design elements; and
• installation locations and positioning.

Approval may be provided by email, electronic approval, signature or another agreed method. Production will generally begin after approval. Changes requested after approval may affect pricing and completion dates. We remain responsible for producing the approved work with due care and skill. Nothing in this clause excludes rights available under the Australian Consumer Law.

6. Customer-supplied artwork

Customer-supplied artwork must meet our production requirements. We may need to adjust, recreate or convert unsuitable files, and additional design charges may apply with your approval. You confirm that you have permission to use all logos, photographs, fonts, trademarks and other material you supply. You must not ask us to reproduce material that infringes another party’s rights or is unlawful.

7. Design ownership

You retain ownership of intellectual property supplied by you. Unless otherwise agreed in writing, Total Business Signs retains ownership of its original concepts, working files, production files, templates and design methods. Once all relevant invoices have been paid, you receive the right to use the final approved design for its intended purpose. Editable or production-ready source files are not included unless specifically listed in the quotation. We will obtain permission before using identifiable completed work in our portfolio, website or marketing where consent is legally required or the work contains confidential information.

8. Colour and production tolerances

Colours displayed on screens or desktop printers may differ from finished printed colours. Reasonable variations can occur between materials, printers, production batches and finishes. Exact colour matching must be requested before production and may require physical samples, colour references or additional testing. Minor differences in colour, trimming, positioning, dimensions or material finish that fall within normal industry tolerances are not necessarily defects.

9. Materials and suitability

We select materials based on the intended application, location, expected exposure and information you provide. You must tell us about any unusual conditions that may affect the product, including heat, moisture, chemicals, textured surfaces, recent paintwork, heavy cleaning, extreme weather or prolonged sun exposure. Product life varies according to material, location, installation, maintenance and environmental conditions. Any estimated lifespan is a guide unless expressly provided as a written warranty.

10. Site measurements and information

Measurements supplied by you are your responsibility. Where we conduct a site inspection, our quotation is based on conditions reasonably visible and accessible at that time. Additional charges may apply if concealed conditions, inaccurate plans, restricted access or unexpected site requirements affect the work. We will discuss these with you before undertaking additional chargeable work where practical.

11. Installation

You must provide safe and reasonable access to the site at the agreed time. Unless included in our quotation, you are responsible for:

• obtaining landlord, body corporate or property-owner approval;
• confirming underground and concealed services;
• arranging electrical or structural work;
• obtaining permits and regulatory approvals; and
• ensuring the installation area is ready and accessible.

If installation is delayed because the site is unsafe, inaccessible or not ready, reasonable rescheduling or additional attendance costs may apply. We may suspend installation where conditions present a safety risk.

12. Existing surfaces

Signage, vinyl and films rely on the condition of the surface to which they are applied. We are not responsible for failure caused by unsuitable, contaminated, damaged or deteriorating surfaces that were not reasonably apparent before work began. This may include unstable paint, rust, oxidation, moisture, silicone, wax or previous adhesive residue. We will notify you if we identify a material concern before installation. Removal of existing signage or graphics may reveal fading, paint differences, holes or surface damage. Repair or restoration is not included unless expressly stated.

13. Vehicle graphics

Vehicles must be supplied clean, dry and free from wax, polish, grease and contaminants. Existing paintwork must be sound. Vinyl removal may expose colour differences or damage weak, repaired, aftermarket or deteriorated paint. You must follow any care instructions we provide, including recommended waiting periods before washing the vehicle.

14. Delivery, collection and timing

Production and installation dates are estimates unless we expressly agree to a fixed deadline in writing. We will use reasonable care to meet agreed timeframes but may be affected by artwork delays, supplier availability, weather, site access and circumstances outside our reasonable control. We will notify you of material delays and work with you to arrange a reasonable revised date. Risk in physical goods passes to you upon collection or delivery, subject to any rights that cannot be excluded by law. Ownership remains with us until the applicable invoice has been paid in full.

15. Storage and uncollected goods

We will notify you when goods are ready for collection. If goods remain uncollected for more than 30 days, reasonable storage charges may apply after notice is given. Uncollected goods will only be disposed of in accordance with applicable Australian law and after reasonable attempts to contact you.

16. Problems and claims

Please inspect goods as soon as reasonably possible after collection, delivery or installation. If you believe there is a problem, contact us promptly at [insert email address] and provide:

• your invoice or order number;
• a description of the issue; and
• clear photographs where relevant.

Prompt notification helps us investigate and prevent further damage. A failure to notify us immediately does not remove any rights you may have under the Australian Consumer Law. Do not arrange repairs, replacement or reinstallation by another supplier before giving us a reasonable opportunity to inspect and address the issue, unless urgent action is reasonably necessary.

17. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Where the law permits liability to be limited, our liability may be limited to an available remedy permitted under the Australian Consumer Law or other applicable legislation.

18. Warranties and maintenance

Any additional product or installation warranty will be stated in the quotation, invoice or warranty documentation. Additional warranties do not replace or restrict your rights under the Australian Consumer Law. A warranty may not cover problems caused by misuse, accidental damage, unauthorised modification, inadequate maintenance, unsuitable surfaces, abnormal environmental exposure or failure to follow supplied care instructions, except where the law provides otherwise.

19. Liability

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the order was placed. This limitation does not apply where liability cannot legally be excluded or limited, including applicable rights under the Australian Consumer Law. Each party must take reasonable steps to minimise any loss arising from a problem with the goods or services.

20. Website information

We take reasonable care to keep our website accurate and current. However, photographs, colours, product descriptions, dimensions and examples are general guides and may not represent every available specification. Website content does not constitute a binding quotation. Final specifications, pricing and inclusions will be confirmed in writing.

21. Website use

You must not:

• use the website for unlawful purposes;
• interfere with its security or operation;
• introduce malicious software;
• attempt to gain unauthorised access; or
• copy or commercially exploit website content without permission.

Website content, branding, photographs and designs are owned by or licensed to Total Business Signs and are protected by intellectual property laws.

22. Third-party links

Our website may contain links to third-party websites. These links are provided for convenience and do not mean we endorse or control those websites. We are not responsible for third-party content, availability or privacy practices.

23. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws. Total Business Signs, ABN 74 675 250 950 (“Total Business Signs”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, request a quotation, purchase signage or printing services, communicate with us, visit our premises or otherwise deal with our business. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws where they apply to us. We also aim to follow these principles as a matter of good practice. 23.1 What is personal information? Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Whether information is personal information depends on the circumstances and how it can be combined with other available information. 23.2 Personal information we collect and hold The kinds of personal information we may collect and hold include:

• your name, business name, job title and contact details;
• billing, delivery and installation addresses;
• quotation, order, invoice and payment information;
• project details, artwork, photographs, measurements and site information;
• communications and records of enquiries, approvals, feedback or complaints;
• website and device information, including IP address, browser type, pages visited and referral source;
• marketing preferences and responses to campaigns;
• supplier, contractor and trade-account information; and
• employment application information, such as work history, qualifications and referee details, where relevant.

We generally do not need sensitive information. If sensitive information is required for a particular purpose, we will only collect it where permitted by law, including with your consent where required. 23.3 How we collect personal information We may collect personal information directly from you when you:

• contact us by telephone, email, website form, social media or in person;
• request a quotation, approve artwork or place an order;
• make a payment or open a trade account;
• provide artwork, photographs, plans, measurements or installation information;
• subscribe to marketing communications or interact with our advertising;
• attend our premises or an installation site; or
• apply for employment or contract work.

We may also receive personal information from an authorised representative, referral partner, supplier, contractor, publicly available source, analytics provider or advertising platform where it is lawful and reasonable to do so. If you provide us with personal information about another person, you must be authorised to do so and take reasonable steps to ensure they understand how we may handle that information. 23.4 Anonymity and pseudonyms You may interact with us anonymously or using a pseudonym where it is lawful and practical. However, we will usually need accurate identifying and contact information to prepare quotations, manufacture custom products, arrange delivery or installation, process payments and provide support. 23.5 Why we collect, hold, use and disclose information We may collect, hold, use and disclose personal information to:

• respond to enquiries and provide quotations;
• design, manufacture, print, deliver and install products;
• communicate about artwork approval, production, scheduling and project completion;
• process payments, manage accounts and recover lawful debts;
• provide customer service, warranties and complaint handling;
• manage suppliers, contractors and business relationships;
• maintain and improve our website, services and internal operations;
• protect our systems, premises, staff, customers and legal rights;
• send marketing where permitted and measure campaign performance;
• assess employment or contractor applications; and
• comply with legal, regulatory, insurance, tax and accounting obligations.

If we wish to use personal information for another purpose, we will only do so where you have consented or where the use or disclosure is otherwise permitted by law. 23.6 When we disclose personal information We may disclose personal information where reasonably necessary to:

• employees and authorised representatives who need it to perform their duties;
• designers, printers, installers, couriers, suppliers and subcontractors involved in your project;
• website hosting, cloud storage, IT support, email, accounting, payment and customer-management providers;
• analytics, advertising and marketing service providers;
• professional advisers, insurers, auditors and debt-recovery providers;
• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and
• a purchaser or adviser involved in a proposed sale, restructure or transfer of our business, subject to appropriate confidentiality arrangements.

We do not sell personal information. We require service providers to handle personal information appropriately and only for authorised purposes, where reasonably practicable. 23.7 Direct marketing We may use your contact details to send information about products, services, offers or projects that may be relevant to you, where permitted by law. You may opt out at any time by using the unsubscribe function in an electronic message or contacting us. We will process opt-out requests within a reasonable period. Service-related communications about an existing quotation, order or account are not marketing communications. Our electronic marketing activities are also subject to the Spam Act 2003 (Cth) and our telephone marketing activities are subject to the Do Not Call Register Act 2006 (Cth), where applicable. 23.8 Website, cookies and tracking technologies Our website may use cookies, tracking pixels and similar technologies to operate securely, remember preferences, understand website usage and measure advertising performance. These technologies may collect device, network, location and activity information. Some information may be personal information when it identifies you or can reasonably be linked with other information. Further information, including how to manage optional cookie categories, is available in our Cookie Policy and through the Cookie Settings link on our website, where available. 23.9 Overseas disclosure and storage Some of our technology, hosting, analytics, payment, marketing or cloud-service providers may store or process information outside Australia. The countries involved depend on the providers and systems used and may include the United States, Singapore and other locations in which those providers or their subcontractors operate. Where the Privacy Act applies, we take reasonable steps required by law before disclosing personal information overseas. You may contact us for current information about likely overseas locations relevant to your information. 23.10 How we hold and protect personal information We may hold personal information electronically and in limited paper records. Electronic information may be stored in business systems, email accounts, cloud platforms, accounting software, project folders and secure backups. We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, passwords, multi-factor authentication, secure service providers, backups, staff procedures and physical security. No internet transmission or storage system is completely secure. If a data breach is likely to result in serious harm, we will assess and respond to it in accordance with the Notifiable Data Breaches scheme where applicable. 23.11 Retention and destruction We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, warranty, insurance and dispute-resolution requirements. When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to destroy it or permanently de-identify it. Backup copies may remain until they are securely overwritten through normal system processes. 23.12 Accessing and correcting your information You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details below and provide enough information for us to verify your identity and locate the relevant records. We will respond within a reasonable period. We generally do not charge for making a request, although a reasonable charge may apply for providing access where permitted by law. There may be circumstances in which we are legally permitted to refuse access or correction. If this occurs, we will generally provide written reasons and explain available complaint options, unless the law allows otherwise. 23.13 Privacy complaints If you believe we have mishandled your personal information, please contact us in writing using the details below. Include a clear description of the issue and any relevant supporting information. We will acknowledge your complaint, investigate it fairly and aim to respond within 30 days. If additional time is required, we will let you know. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. You may also have rights to contact another applicable regulator or dispute-resolution body. 23.14 Automated decisions We do not currently use personal information in computer programs to make decisions that could reasonably be expected to significantly affect an individual’s rights or interests without meaningful human involvement. If this changes, we will update this policy and provide the information required by applicable law. 23.15 Links and third-party websites Our website may link to third-party websites or services. We do not control their privacy practices and recommend reviewing their privacy policies before providing personal information. 23.16 Changes to this Privacy Policy We may update this Privacy Policy when our business practices, technology or legal obligations change. The current version will be published on our website with a revised “Last updated” date. 23.17 Privacy contact For privacy enquiries, access or correction requests, or complaints, please contact us using the details in clause 29 (Contact us).

24. Events outside reasonable control

Neither party is responsible for delay caused by circumstances outside its reasonable control, provided the affected party gives notice and takes reasonable steps to minimise the delay. If such circumstances continue for an extended period and materially prevent completion, either party may discuss ending the affected portion of the order. You will only be charged for work completed, committed materials and reasonable costs incurred.

25. Disputes

If a dispute arises, either party may provide written details of the issue. Both parties agree to first attempt to resolve the dispute through good-faith discussion. If it is not resolved, the parties may consider mediation before commencing court proceedings, except where urgent relief is required. Nothing in this clause prevents a customer from contacting the ACCC, a state or territory consumer-protection agency, an ombudsman or another body available to them.

26. Changes to these terms

The terms applying to an order are those provided or made available when that order is accepted. We may update the website version of these Terms and Conditions from time to time. Updated terms will apply to future orders and will display a revised “last updated” date.

27. Severability

If any provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary. The remaining provisions will continue to operate.

28. Governing law

These Terms and Conditions are governed by the laws of Queensland, Australia, and the parties submit to the courts and tribunals with jurisdiction in Queensland. This clause does not prevent a consumer from exercising any right they may have to bring a claim in another jurisdiction.

29. Contact us

Total Business Signs ABN: 74 675250950 Address: U2, 28 Guthrie Street, Osborne Park Phone: (08) 9204 1478 Email: print@totalbusinessigns.com.au Website: www.totalbusinessigns.com.au